Refund policy

Returns may be requested within 30 days of delivery.

All returns require prior approval and a Return Material Authorization (RMA).

Customers are responsible for return shipping costs unless otherwise approved.

Return Authorization Required

To request an RMA, contact shop@systemsinmotion.com.

Do not ship products back without an approved RMA and the required paperwork. Unauthorized returns will not be accepted and may be disposed of without inspection or credit.

Hytrol & FMH Parts

Eligible Hytrol and FMH stock parts may be returned within 30 days of delivery and are subject to a 30% restocking fee.

For return purposes, stock products are generally items with a published lead time of 4 business days or less.

Made-to-order, custom, cut-to-length, or modified products are non-returnable. This includes conveyor belts that have been cut, laced, or otherwise prepared specifically for your conveyor.

Dorner Parts

Eligible standard Dorner parts may be returned within 30 days of delivery. Depending on the product line and part type, approved returns are subject to a 30% or 50% restocking fee.

Non-returnable Dorner products include:

  • Standard and specialty conveyor belts
  • Custom or Engineered-to-Order (ETO) products
  • Made-to-order or specially configured parts
  • AquaGard and AquaPruf products
  • Parts for discontinued product lines
  • Other products designated as non-returnable by Dorner

Return eligibility and applicable restocking fees will be confirmed when your RMA request is reviewed.

Return Shipping

Customers are responsible for return shipping costs. Original shipping charges and return shipping costs are non-refundable.

We recommend using a trackable shipping service and appropriate shipping insurance when returning products.

Refunds

Once an authorized return is received and inspected, we will notify you whether the return has been approved.

Approved refunds will be issued to the original payment method, less applicable restocking fees, shipping charges, and other non-refundable costs.

Defective Products & Warranty Claims

If you believe a product is defective, please contact shop@systemsinmotion.com before returning it.

Warranty claims are subject to the applicable manufacturer's warranty and inspection requirements. Systems in Motion will provide the appropriate RMA instructions and help coordinate the warranty process.